Restocking fees are waived for orders with Package Protection.
A full refund with no restocking fee can also be issued in the form of store credit. If you changed your mind about a purchase you already received and the product has not been used, simply reach out to us and we’ll issue you a return label to send back the item for a refund (less a 15% restocking fee). We cover all shipping costs on returns and provide a label that mails your product back to our customer care team so that the item(s) can be properly inspected before restocking on our website. In order to expedite your refund, please do not “return to sender” or “refuse upon delivery,” as this will send it back to the fulfillment center. If you changed your mind while the product is in transit, please let us know and accept the package. If you’re having second thoughts and your item hasn’t shipped, we will provide a full refund for a prompt cancellation. We get it, sometimes you simply change your mind. We cover any associated shipping costs with your return, and accept all unused & unopened products for up to 10 days after the delivery date of your order. All returns are managed by CaliConnected, regardless of shipping location. If something in your order arrives broken, damaged, defective, or perhaps you just changed your mind, we are always happy to accept returns and accommodate exchanges.
